FAQ & contact form

How to Cancel My Subscription

If you selected a one-time payment, no cancellation is necessary — you will not be billed again.

For recurring subscriptions, you can cancel your account through our payment processor’s website. There, you’ll find detailed step-by-step instructions and answers to common questions.

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Forgot Your Members Password?

If you’ve forgotten your Members password (the one received after your credit card payment) and cannot access the members area, please visit:

Provide as much information as you can — these support tools will help you quickly recover your login details.

Account Blocked – What Should I Do?

In some cases, your account may be temporarily blocked by our security systems — for example, if you:

  • Attempted to access our games using a VPN, or

  • Made too many login attempts within a short time.

If you believe your account has been blocked, please contact us and include your USERNAME. We’ll be happy to help unlock your account.

Why Is My Saved Progress Lost Every Time I Close the Browser?

Your game saves are stored locally on your computer in a temporary directory. Progress may be lost in the following situations:

  1. You’ve cleared your browser cache or deleted temporary internet files.

  2. You’re playing in Incognito/Private mode, where cache data is automatically deleted after closing the browser.

To keep your progress, avoid using Incognito mode and don’t clear temporary files while playing.

The Game Shows an Error Message — What Should I Do?

If the game crashes or displays an error message on the screen, please copy the entire error text and send it to us through the contact form.

Including the full message helps our technical team quickly identify and fix the issue. You may also mention what you were doing in the game when the error appeared — for example, starting a new scene or loading a save.

Contact Form

If you need further assistance, please reach out through our contact form.

Contact form